How It Works..?
Namma PWD is a “Smart Grievance Redressal System” which helps public to report any problems related to PWD and helps the department to actively participate in addressing the issue end-to-end by making use of I.C.T.
Public can report their grievances such as pot holes, fallen trees etc. The report will be directly notified to the concerned officer. Phone numbers and emails of the officers will be readily available to the users in a click of the button. Users can check their report status, every update in the report will be notified to the user. These report will be managed by assigning them to the concerned officers. Every report can be smartly managed throughout the lifecycle. Once the problem is addressed and problem is solved, Assigned Officer can submit an ATR with photo and clarification which will be notified to reporter and concerned officers.
The whole software system is designed in such a way that the officers are only assigned and notified with reports concerning to their jurisdiction only. The smart dashboard shows all the details of the report.
Public Works Department Karnataka