Integrated Command and Control Center (ICCC) Platform

Successful Implementation of ICCC Platform for Belagavi Smart City

The Integrated Command and Control Center (ICCC) platform for Belagavi Smart City, implemented by Capulus Technologies, was officially launched on 04 August 2025. This milestone marks a significant step toward smart, data-driven urban governance by unifying multiple city operations onto a single, centralized digital platform. The ICCC enables real-time monitoring, efficient decision-making, and seamless coordination across departments to improve city services, safety, and citizen engagement.

Core Capabilities of the ICCC Platform

  • Acts as a centralized nerve center for monitoring and managing city operations

  • Provides real-time data visualization through unified dashboards

  • Enables data-driven decision-making across departments

  • Improves coordination, efficiency, and response time for urban services

These modules have been successfully implemented as part of the Integrated Command and Control Center (ICCC) platform to enable efficient, secure, and coordinated city operations.

Smart Waste Management

  • Tracking of waste collection vehicle movement
  • Monitoring of waste collection operations
  • Visibility into service execution and coverage
  • Improves operational transparency for sanitation services
 

Safety and Security

  • Real-time monitoring of public safety incidents and emergencies.
  • Seamless coordination with police, fire, and medical departments.

Smart Water Management

  • Visibility into consumption and operational parameters
  • Supports water service oversight
  • Enables better planning and management of water resources

Smart Transport

  • Real-time tracking of public transport vehicles and routes.
  •  Improved planning and scheduling of transport services.
  • Enhances commuter convenience and urban mobility.

Smart Environment

  • Monitoring of environmental parameters such as air quality and weather
  • Centralized visualization of sensor data

Grievance Management

  • Centralized platform for incident reporting and tracking.
  • Workflow-based resolution with defined escalation levels.
  • Real-time status updates and accountability.

Adaptive Traffic Control System (ATCS)

  • Centralized storage and management of traffic junction and pole details
  • Maintenance of ATCS-related asset information within the ICCC platform
  • Structured repository for junction-wise traffic infrastructure data

Helpdesk Management System

  • Centralized platform for logging, tracking, and resolving complaints and service requests.
  • Workflow-based ticket assignment with defined SLAs and escalation levels.
  • Status tracking and performance monitoring.

Public Polling & Citizen Engagement

  • Digital channels for citizen feedback and surveys.
  • Encourages public participation in governance.
  • Improves transparency and trust between citizens and administration.
  • Supports data-driven policy and decision-making.

Document Management System (DMS)

  • Secure digital storage and centralized access to official documents and records.
  • Role-based access control to ensure data security and compliance.
  • Version control and audit trails for document tracking.

Rule Engine & SOP Management

  • Configurable rule engine to automate workflows and decision-making.
  • Definition and enforcement of Standard Operating Procedures (SOPs).
  • Automated escalation matrix based on priority, severity, and timelines.
Asset Management

  • Asset monitoring using IP address–based identification

  • Real-time visibility of asset uptime and downtime status

  • Classification of assets based on type and operational state

  • Automated alerts generated when downtime exceeds configured thresholds

PAS / PIS (Public Address System / Passenger Information System)

  • Centralized public announcement system for emergency and informational alerts.
  • Real-time audio announcements across public locations and transport hubs.
  • Passenger Information System displaying live updates, schedules, and alerts.

VMD (Variable Message Display)

  • Real-time display of traffic alerts, advisories, and emergency messages.
  • Dynamic content updates based on incidents and traffic conditions.
  • Improves commuter awareness and traffic flow management.
  • Supports multilingual messaging for wider public reach.

One City One App (Citizen Application)

  • Single mobile application for citizens to access city services and information
  • Enables grievance registration, service tracking, and city updates
  • Improves citizen engagement and ease of access to urban services

ICCC Admin Web & Mobile App

  • Centralized interface for administrators to monitor ICCC operations
  • Access to dashboards, alerts, and module-wise system status
  • Enables operational monitoring and management from web and mobile platforms

 System Integrations & Applications

  • Seamless integration with existing departmental and legacy systems.
  • Unified data flow across all smart city modules.
  • One City One App for citizens to access multiple services in one place.
  • ICCC Admin  & Mobile App for real-time monitoring and management on the go.